Things Customers Do…

So I’m sure a lot of us, for at least even part of our lives has worked in customer service. And let’s be honest even though we may like our jobs…there are times when customers can be annoying as shizzle. So I decided to write a ‘short’ list of things customers do that really…make our day. Enjoy! (Just a side note these are thing’s that mainly happen in the catering side of customer service.)

1.  Customers explaining how to do something…we pretty much do everyday. Look I may look young, but surprisingly I know how to do my job so unless I really look like I’m struggling (in which case I’d ask a colleague and not customer) just keep notes or suggestions to yourself.

2. Customers walking past things and then waiting for us to get them for them. I mean let’s be honest you know, and I know you clocked the knives and forks before you went and sat down. So do us both a favour and maybe pick them up? Especially if we’re already running round like headless chickens.

3. People asking for ‘instant’ coffee. If you come into a cafe where we have a hella expensive coffee machine, and attempt to practice latte art…please just don’t ask for instant. If you really want instant coffee you can pick up a bag from a supermarket, for a cheaper price then what we would charge anyway. I mean to me it just doesn’t make sense.

4. People leaving a mess and not even attempting to clean up a bit. Maybe this is a bit tedious but if I went out with my children (not that I have any) and I ordered a cheese sandwich for my child to which they then decided to make it look like the cheese sandwich  turned into a volcano and erupted everywhere…I’d at least have the decency to try to clear it up a bit…or maybe even just say I’m really sorry my kid’s made quite a bit of mess under that table to one of the staff members. You know just out of respect.

5. Complaining to staff about pricing. Ughhhhhhhhhhh. Yes I know it’s expensive, yes I know back in the day you could get the same thing for about a third of the price, and yes you could go elsewhere and get it cheaper. But to be completely honest surprisingly I have literally NO CONTROL over the pricing. I am not the boss, heck I’m not even the manager. So please do not complain to me. If your that unhappy please create a time machine and travel backwards to when things weren’t so expensive, and while your there please get me an alcoholic beverage for £1. Thank you.

6. Snatching the drink so it spills right at the last second. Look I like making coffee, heck sometimes I’ll even do that little bit extra to make a cute ass leaf on top. Then I will carefully carry my pride and joy over to your table without spilling one little bit. So please do not then snatch the drink out of my hand, causing it to spill and turn my leaf into a mess. I don’t particularly appreciate it.

7. Letting your child scream bloody murder while you continue to chat to your friend at the top of your voice. Look I know mothering can be hard, and I know you’ve probably been up on your feet since 5am or maybe even majority of the night. But please, please, please, please, try to calm your child down. We have customers who complain to us, we can’t focus fully on work we’re trying to do and to be honest I don’t particularly think your kid’s having the time of its life either. I mean heck even if you asked a member of staff to attempt to help, I’m sure we’d try our best.

Now I know it sounds like I have a lot of negatives about working in this job but on the other hand you know we have nice regulars, coffee on tap, cake on discount and maybe even a cheeky bit of eye candy occasionally…so I guess it’s not all bad!

Confusing times.

In yesterday’s blog I briefly mentioned panic attacks. I realised that I’ve never spoken about this before on my blog but since I wrote that I thought I might aswell address the ‘issue’ a bit. So here goes.

So through majority of my life I had never experience panic attacks. I’d of course heard about them but never really knew the extent of them, or what made them happen or anything like that. That was until September last year. So let’s rewind a bit. September 2015; I was 22, I’d been working at the same cafe for around a year when I was told about a job going at a Starbucks pretty close to where I lived. This sounded pretty good to me. I’d worked at a Starbucks before while I was at university and really liked it. Since I’d worked with coffee since I was 16, I liked the idea of getting to know more about the different blends, the origins and even the different drinks as they seemed a bit more ‘exotic’ in comparison to the standard americano and latte. It just seemed more specialised, and of course my job title looked a bit more impressive too going from shop assistant to barista. So to go back into that and having something I was more specialised in, with the opportunity to move up in the business sounded amazing and perfect for the direction I wanted to go in.

So I went to the interview, got offered the job, and as soon as I knew it I’d had a trial shift and had left my old job before fully starting this new one. Which was great in theory, having about a week off for myself before getting into the new job. That was until I started getting ready for my first day. I’d got as far as putting on my uniform and then before I knew it I was sat on the bathroom floor, crying my eyes out, unable to move. I honestly had no idea what was going on. Why my body was really doing this, or how to make it stop. After texting my sister out of fear, she came to the bathroom to talk to me and try to calm me down. I felt like a complete idiot…but I had no idea why really.

After talking to a friend of mine and ‘googling’ (a bad idea normally I know) I realised that what had happened was that I’d had a panic attack. But I still couldn’t understand what had triggered it off or anything. Anyway I called in work, told them I was ill and they told me when to be in next. To me that was that, I’d go in on the next shift and everything would be fine. I was wrong. It happened again and again. Every single time I tried to go to my job. To the point where my new manager stopped getting in touch with me. I was so angry with myself. I couldn’t believe I’d thrown a job away because of this stupid thing my body was doing.

After that I decided to go to the doctors. To see if there was anyway I could prevent this from happening again, for when I got my next job. The doctor basically said that these panic attacks could be brought on by anything for example a new job or stress. After that I started thinking about the job and wondering why that would have triggered it and why now? I’d changed jobs in the past and never seemed to have any problems. The only thing I could really remember is that even though it was a big team at Starbucks (like the cafe) barely anyone made me feel welcome by trying to make conversation or anything. Looking back now it seems subconsciously I’d built it up in my head as sort of a stress factor, as if no one was trying because they didn’t want me there. It sounds stupid…but that’s the only thing I could put it down to. I’d gone from an environment where everyone went out of their way to acknowledge you, to a place that in a way just felt cold.

Anyway I eventually went back to the cafe I previously worked, and I’m still there now, still enjoying the environment and the people in it…even If I can’t really progress in it, but plans change I guess. Thankful I didn’t have any panic attacks coming back into this job. But I still have them occasionally, for example when I met a guy for the first time…as you can imagine that went down a treat! Oh and I still don’t really know how to control them, I’m just learning to deal with them better I guess…

30 Random Facts About Me

  1. My middle name is Jane.
  2. I’m 22.
  3. I have 4 pets; one cat, one guinea pig, and two gerbils.
  4. I studied Performance for Stage and Screen at University.
  5. I’ve worked in cafe’s since I was 16…Starbucks was one of them.
  6. I drive a Vauxhall Corsa.
  7. I lived in Sheffield for 2 years.
  8. I’m an attempting photographer.
  9. I’d like to move to Iceland when I’m older.
  10. I’d like to travel around America one day.
  11. I’d love to have a monkey as a pet.
  12. I’ve read into dream meanings before.
  13. If I went back to university, I’d either study Psychology or English Literature.
  14. Leonardo DiCaprio was and still is my dream guy.
  15. My alcoholic beverage of choice is tequila and orange juice.
  16. I can eat a whole tub of Ice cream in one sitting.
  17. My favourite fashion item at the minute is my new Brogues.
  18. I hate shopping for boots…only because I can never find one’s I really love.
  19. I only tried watermelon a couple of months ago, and I LOVE it.
  20. The whole ghosts/demons thing interests me, however I do think it can be dangerous to get involved.
  21. I struggle with Eczema, and used to struggle with the spelling of Eczema.
  22. I’m easily distracted, especially at work.
  23. My favourite author is Mitch Albom, although I am warming to John Green.
  24. My favourite Youtuber is Gabriella Lindley aka VelvetGhost.
  25. I’d like to learn more about graphic design.
  26. I’ve never lived without an animal in my family home.
  27. I believe I have what people call a ‘resting bitch face’.
  28. I don’t understand people’s disgust with the word…mind my language… ‘cunt’. To me it’s a word.
  29. I still listen to Busted…
  30. One of my favourite past times is waiting for everyone to leave my house, putting on my iPod and singing at the top of my voice.